At AlphaBits, we build AI Workflow Automation pipelines for our clients, and we use them internally as well. We are soft launching our AI Receptionist service, a managed digital front desk agent designed to capture leads, answer questions, and serve website visitors 24/7.
To demonstrate the capabilities of our White-Label CRM platform, and to handle our internal inquiries, we have deployed four AI agents.
Meet the AI Team
Our AI Receptionist service allows businesses to configure a persona that matches their brand. To demonstrate this feature, we have deployed four distinct profiles to handle AlphaBits' frontline interactions:
- Tim: Direct and professional. Tim focuses on getting to the point and answering project-related questions.
- Clara: Accommodating and welcoming. Clara is configured for a friendly, introductory user experience.
- Brian: Technical and solutions-oriented. Brian is designed to discuss engineering concepts and complex queries.
- Kamala: Factual and experienced. Kamala is our consultant profile, built to handle operational queries with precision.
The White-Label CRM
While many businesses use basic live-chat widgets, they often lack the infrastructure to manage the conversations effectively. Our service integrates directly into a White-Label CRM.
Every interaction handled by the AI agents is automatically logged, categorized, and available in a centralized dashboard. This allows human team members to monitor conversations, review questions, and take over seamlessly if needed.
Accuracy and Knowledge Retrieval
A common concern when deploying public-facing AI is the risk of hallucinations.
We address this by restricting our AI Receptionists to use only approved knowledge sources:
- Company Profiles & Services
- Website Content
- Help Center Articles
- Historical Chat Logs
If the required information isn't in the provided documentation, the AI is configured to say it doesn't know and offer to capture the user's contact information for human follow-up.
Public Testing Environment
The soft launch is currently live in a public testing environment.
Visit our AI Receptionist Demo, select a persona (Tim, Clara, Brian, or Kamala), and start a chat session. You can ask about our pricing, test its constraints, or see how it captures lead information.